Aligned Care Diploma – Personalised Care Training With Real Impact

Empower patients – Strengthen teams – Transform long-term condition care – Improve clinical outcomes – Supporting the NHS long term plan for personalised proactive patient centred care. Unique framework for personalised care training.

The Aligned Care Framework

Aligned Care is a unique, structured, person-centred approach to personalised care training, designed to help people with long-term conditions live better lives with more confidence, control, and connection to what matters most to them. The framework combines clinical, psychological, motivational interviewing, and coaching perspectives with an emphasis on empowering patients with multiple morbidities to manage their own care. It builds your ability to improve clinical outcomes, efficiency and patient satisfaction, reduce inequalities and align the holistic needs of the patient with their medical requirements. Ultimately you’ll experience an increase in your own job satisfaction through seeing the results of your enhanced skills.

This diploma gives you the tools, grounded in evidence based personalised care principles, to align clinical care with patients’ individual, cultural, social, mental and physical health, economic, educational, and medical needs so they optimise their quality of life.

Why Is This Personalised Care Training Needed Now?

The NHS is at a turning point.

With the new NHS 10-Year Health Plan (“Fit for the Future”), there is an urgent shift underway — from hospital to community, from sickness to prevention, and from analogue to digital. Health and care teams are being asked to work differently: more locally, more proactively, and more personally, which this personalised care training directly supports.

Every part of the system is now expected to:

• Deliver personalised care at scale
• Empower patients to manage their own conditions
• Use digital tools to streamline care and boost outcomes
• Tackle inequalities by designing care that truly fits people’s lives

This diploma is built for that reality.

It equips you and your team to meet these goals with clarity, compassion, and confidence — without adding complexity or cost. Whether you’re a clinician, coordinator, or manager, this personalised care training helps you move from policy to practice, and from pressure to impact.

• Neighbourhood teams, community nurses , care home managers, GPs, practice pharmacists / paramedics, nurses, AHPs, and care coordinators
• Health coaches, wellbeing practitioners, social prescribers and link workers
• PCN and Integrated care teams and service leads
• Health and care managers embedding personalised preventative care models

What You’ll Learn

You’ll gain practical, strategic skills to deliver truly person-centred care for people with long-term conditions — while meeting NHS priorities for 2025 and beyond.

You will learn how to:

Apply the Aligned Care Framework to support patients in setting goals that reflect what truly matters to them.
Use health coaching and shared decision-making to promote confidence, motivation, and self-management – core elements of personalised care training.
Avoid complaints and increase patient satisfaction through empathetic, proactive communication and alignment of expectations.
Deliver personalised care in digital and face-to-face settings — enhancing engagement without increasing workload.
Strengthen collaboration and consistency across roles and services, using a common language that supports integrated care.
Address health inequalities and build inclusive care plans that reflect diverse needs and lived experience.
Shift from reactive to preventative care, supporting behaviour change and early intervention in community settings.

You’ll walk away with ready-to-use tools, real-world case studies, and confidence to lead a more personalised, empowering approach to long-term condition care, thanks to the Aligned Care framework for personalised care training.

What are People Saying

Healthcare professionals across the UK and beyond value this personalised care training for its impact on consultation outcomes and equity:

“This completely changed how I approach my LTC reviews – and the results speak for themselves.”
— Practice Nurse, West Midlands

“Our team finally has a framework that works across disciplines and puts the patient in control.”
— Practice Pharmacist, South West

“I was able to walk away from the course with content that is active, real and ready to go. I highly recommend using this program and learning communication skills that focus on the patient in a way that promotes understanding”
— Secondary Care Nurse, London

“Many of the tool and strategies offered are a revelation. I feel equipped to change for the better my experience of caring for my patients and their experience of their care.”
— GP, South West

“This course has been innovative in the way it helps clinicians take a fresh and different look at the way patient interactions are conducted. ”
— Diabetes Specialist Podiatrist, Home Counties

“I recommend this course to any health professional who would like to work more effectively with their patients”
— Palliative Care Nurse, South West

“Thought provoking, insightful and enriching. Well delivered by experts.”
— Pharmacist, London

For group bookings for the aligned care diploma in personalised care training for long-term conditions, please email Annette at annette@matrainingenterprise.co.uk

What is the ROI for your business?

📉 Reduced complaints, duplication & rework through aligned expectations and personalised planning

⏱ Better use of staff time, reducing duplication and streamlining care delivery

📈 Improved patient outcomes & satisfaction, driving better QOF and ICS metrics

💬 Consistent messaging across teams, improving integration and reducing silo working

🤝 Staff retention & morale boost through meaningful, values-driven care

🌍 Stronger equity and access, addressing needs of underserved populations

Feel free to contact us with any questions through our contact page.

Annette Bradley & Jo Creed – Your trainers for the Aligned Care Diploma in Personalised Care Training

The Aligned Care Programme was devised by Jo Creed of J&S Development Services Ltd. and Annette Bradley of MA Training Enterprise Ltd.

Having over 40 years experience working within the NHS, Jo and Annette both have an intense passion for empowering health professionals and empowering patients and recognised that their joint expertise could be the difference that made the difference.

Annette Bradley is an Advanced Nurse Practitioner, NMC registered Tutor and Director of MA Training Enterprise who works in Primary care.

Jo Creed has been working within healthcare for over 17 years, initially as an Excellence Director within Primary Care, and also has 18+ years’ experience designing and delivering high impact training solutions specialising in motivation, coaching skills, team development, behavioural change, communication and leadership.