Telephone Consultation Course Live On-line

MA Training Enterprise is offering you the chance to join us for an exciting and innovative online course!

Many practices will want to continue with Telephone and other remote consultation methods after lock-down and social distancing has ended.

This course is for –

  • non-medical prescribers
  • ANP’s
  • Pharmacists
  • and any other Health Care Professional that undertakes telephone or remote consultations.

Aim of course

The health, safety and well-being of our patients is at the forefront of every telephone encounter and therefore our aim is to build confidence with our course so that clinicians can provide safe, evidence based consultations over the phone.

The Course is run over a series of 5 Virtual Sessions and an introductory session covering Everything you will need to be confident and professional during a virtual consultation.

Assessment via Distance learning pack
18 cpd points

Content Include

  • Introduction to Telephone and remote consulting
  • Benefits and disadvantages of protocols in telephone consultations.
  • Communication and assessment in Telephone Consulting.
    History taking
  • How to recognise Red Flags
  • How to perform a physical assessment in a telephone and/or remote consultation.
  • Differential diagnoses
  • Instructions/hints/tips to complete D/L pack
  • Common conditions and how to manage them.
  • Prescribing from a Telephone Consultation
  • Safety Netting and Record Keeping
  • Techniques to deal with difficult consultations eg frequent callers, heart sink patients, anxious callers.
  • Chronic Disease and Telephone Consultation
  • Evaluation and end of course

Why this course?

  • Our courses have a relaxed, funny and professional space for you to learn and interact with others.
  • Being online itself the course will help you gain that confidence or bolster the confidence you already have during consultations.
  • Learning from confident and experienced trainers.
  • We prefer a very interactive approach so you wont just be sitting in front of a computer listening to a monotonous voice.
  • Attend the Live courses on your PC, Laptop or Smartphone to suit your needs and schedules.
  • Using Adobe Connect, an amazing virtual course and meeting program, you will be getting the best professional learning space with a helpline for anyone unfamiliar with it.
  • If you have any issues or can’t make any live sessions, Recordings will be available.

What you need

  • for this course you will be required to have a means of interacting with us during the course. You will need a webcam, headset and microphone and have a strong internet connection.
  • If you are using your smartphone  you can either find a private space OR use earphones or headphones, or hands-free device for audio communication.


Register Now:

Ticket Type:

Per Person Ticket Qty:
Per Ticket Price: £200.00
Quantity: Total

Event F.A.Q

How will I know that you have received my registration?

Once we have received you registration, we will send you an email with further details on how to access the webinar

How do I log on to the webinar once I have paid and registered ?

A link will be sent 3 days prior to course with log in details and password

What equipment will I need?

A Good Internet connection will be needed for continuity and to prevent interruptions Computer Webcam Computer with Microphone

What if I cannot attend on the date of the webinar?

If for any reason you are unable to attend on the date, let us know and we can send you a link to the recorded session

Will I get a certificate of attendance?

Once we have verified you have attended the webinar either live or recorded you will be sent a certificate.

What if more than one of us wants to join the Webinar together?

As long as the other participants have registered and paid that is fine.

I am a health care professional not an IT expert, what if I cannot log in or have technical problems?

You will have support form our IT Manager who will help with any problems?

Can I interact and ask questions to the trainer/lecturer?

Most sessions will be live and you will be able to interact with the trainer/lecturer at the time of the webinar.

Capacity 50

Event Schedule Details

  • -

  • -
Share This Course