Introduction to the key aspects of communication

In the last section, we covered many of the barriers to change and showed how one of those barriers is the way that the health professional communicates with the patient.

The following videos look at the key aspects of communication and how you can optimise the impact to build good relationships with your patients and enhance a feeling of working in partnership to improve their health outcomes.

The first video looks at the non-verbal aspects of communication, the impact this has, and then we move on to how you can increase rapport by using your vocabulary.