Introduction 

 
An MA Training team member shares their honest LGBTQ+ healthcare experiences — highlighting challenges, positive encounters, and what clinicians can do to make care more inclusive. 

At MA Training, inclusion isn’t a buzzword — it’s lived. With 30% of our staff and many of our learners being disabled, people of colour, or LGBTQ+ we know representation matters. 

In this blog, one of our team members shares their personal experiences of healthcare — the challenges, the positive moments, and the lessons that can help clinicians deliver safer, more inclusive care. 

Setting the Scene 

“I’m thrilled you agreed to join me…especially as you make a cracking cup of tea!” 

“So, tell me about the last time you saw a GP. No need for medical details — I want the vibes!” 

Patient Experience: When Care Misses the Mark 

“It was one of the more difficult experiences I’ve had actually. I went to a clinician about eczema in an intimate area. Instead of focusing on the issue, he spent several minutes trying to figure out whether I’d had surgery. It was clear he didn’t understand my situation and seemed to have a very outdated view of what it means to be transgender.” 

The consultation became uncomfortable and derailed by irrelevant questions. Even worse, the patient notes included irrelevant information about gender transition, rather than the actual medical concern. 

Clinician Takeaway: Focus on the presenting problem. Avoid irrelevant questions or assumptions that undermine trust. 

Challenges Faced: Misgendering and Assumptions 

Misgendering is a common occurrence, especially with new clinicians. System defaults (such as incorrect gender markers) mean patients often have to “come out” repeatedly. 

“There are a lot of assumptions made about my transition. Some doctors see that I’m transgender and immediately form a fixed idea of what that means, despite every person’s journey being different. I’ve even had someone ask if they could use the wrong pronouns because they found it easier and were confused.” 

Even basic administrative errors — such as disappearing or incorrect prefixes — add to the invalidation and frustration. 

Clinician Takeaway: Use the patient’s correct pronouns, update records carefully, and never assume what “being trans” means for an individual. 

Positive Experiences: When Healthcare Feels Safe 

“One that comes to mind is a nurse who asked my pronouns and how I prefer to be referred to — not just in the conversation, but also in the notes they were writing. That kind of attention to detail and respect made me feel seen from the start.” 

Another positive memory came from a blood test handled with quiet dignity — no unnecessary questions, no assumptions, just safe, respectful care. 

Clinician Takeaway: Small gestures — using pronouns, treating the patient like anyone else — can transform an encounter into one of safety and trust. 

What I Wish Clinicians Knew 

“I wish more healthcare professionals understood which aspects of being trans are actually relevant to the care they’re providing — and which aren’t.” 

Simple actions like asking pronouns show respect and help patients feel comfortable immediately. 

Clinician Takeaway: Avoid generalisations. Focus only on information relevant to care. Respectful curiosity builds trust quickly. 

Advice for LGBTQ+ Patients 

  • Bring a chaperone if possible — it offers emotional support and advocacy. 
  • Educate yourself about your rights as a patient. 
  • Know what to expect in consultations to feel more confident and in control. 

Clinician Reflection: When patients feel empowered, consultations are more effective, collaborative, and safe. 

Closing Thoughts 

“Having even a basic understanding of LGBTQ+ issues goes a long way. Creating a space that’s rooted in curiosity, learning, empowerment, and safety doesn’t just benefit trans people — it makes healthcare better for everyone.” 

Inclusivity isn’t about getting everything right all the time. It’s about showing patients you’re willing to listen, learn, and create a safe space — even when you don’t have all the answers. 

We also want to thank our colleague for being so open and generous in sharing their story. Their honesty reminds us that the diversity within MA Training is not just something we celebrate — it directly shapes the quality and relevance of the training we provide. 

How MA Training Supports CQC Standards 

Partnering with MA Training doesn’t just strengthen inclusive care — it also helps organisations evidence CQC compliance. Our programmes align with key inspection areas, particularly: 

Caring (C1, C2): Staff treat people with dignity, respect, and compassion. 

Responsive (R1, R2): Services meet diverse needs, including LGBTQ+ and disabled patients. 

Well-Led (W2, W3): Leadership shows commitment to openness, inclusivity, and quality. 

By investing in staff training with us organisations can demonstrate to the CQC that they are safe, effective, caring, responsive, and well-led. 

To discuss how MA Training can support your team and inspection readiness, email info@matrainingenterprise.co.uk or contact us through our contact us page.