Elevate Primary Care with Our Non-Clinical Training Programmes

At M A Training, we recognise that outstanding patient care goes beyond clinical expertise. That's why, for 2025, we're introducing specialist non-clinical training designed to empower primary care teams with the essential skills to enhance efficiency, patient safety, and overall service quality.

Develop confident, effective practice leaders by implementing comprehensive leadership frameworks, targeted coaching, and peer-learning cohorts.

Empower reception and admin teams to streamline workflows, optimise medical coding, and support clinical teams effectively.

Provide professional development opportunities that increase job satisfaction and reduce staff turnover.

Stay aligned with regulatory requirements, governance, and patient safety standards.

Comprehensive Non-Clinical Training Modules

Designed for the Future of Primary Care With increasing demands on the NHS and primary care, upskilling non-clinical staff is no longer optional—it's essential. Our training is cost-effective, flexible, and tailored to meet the needs of GP practices, PCNs, and commissioners.

Practice Leaders, Managers, Line Managers, Team Leaders and all staff considering moving into a line management or organisational management role would benefit from this course which provides key skills in the following areas: People and resource management, effective communication, negotiation and advanced communication, leadership, staff engagement and change management. Delivered by Jo Creed whose training courses are empowering, practical and fun. Most importantly, training is skilfully adapted to ensure delegates are able to implement their new skills in their day to day work.

This course will benefit members of the team who come across conflict or perceived conflict situations. They will come away with ways to ensure they remain in a resourceful state, a deeper understanding of how and why difficult situations evolve into conflict and the knowledge of how to de-escalate difficult situations calmly and confidently.

Ensure compliance and safeguard both patients and staff.

Teach frontline staff to recognise early warning signs of deterioration..

All members of the team who deal with people over the telephone or face to face and come across people who they find challenging will benefit from this course. They will come away with ways to increase their own resilience, enhanced confidence in challenging situations and the ability to approach situations in a different way for the benefit of all.

Enhance patient satisfaction and communication.

Improve accuracy in patient records for better care and reimbursement.

Ensure patients are directed to the right service at the right time.

Our Journey With You

It is the policy of MA to provide our commissioners with the highest level of customer service, and we are committed to exceed your expectations by providing you with timely and professional courteous experience. To ensure this happens we have devised the following customer journey.

Discovery and Assessment

You find us and we help figure out your training needs.

Training Proposals

With the needs given to us we provide proposals for the training and with feedback reach an agreed training package.

Pre Course Contact

We stay in contact running up to courses and help with managing delegates and continuing to develop other needs as they arise.

Courses Provided

During courses we produce reports on the course, students and reflections and provide any feedback we receive from delegates.

Training Reports

You can receive reports on relevant KPI's for your organisation including attendance, DNA rates, quality feedback. We also manage certification production and distribution.

Contact Us

FAQ

At MA Training, our customized course commissions empower your workforce to excel in patient care. We prioritize cost-effective training, reducing absenteeism, and enhancing staff retention, all in line with your objectives. Our courses are designed for accessibility, accommodating carers and individuals with disabilities. Through our commissioned courses, we aim to improve health outcomes, reduce complaints, and keep clinicians active in practice. Contact us to discover how our commissioning services can elevate your healthcare team.

Delivery

We offer onboarding materials, communications templates, and implementation guidance to support smooth delivery and staff engagement.

Yes, pilot sessions or access to sample modules can be arranged to help you assess fit before wider rollout.

No formal qualifications are required. Basic digital skills may be needed for online delivery — we provide guidance in advance.

This training is aimed at non-clinical staff, administrative teams, volunteers, managers working across healthcare organisations.

Group size depends on the delivery format. For example, live workshops typically support 20-30 people, while e-learning can scale to larger cohorts.

Yes — content, examples, and delivery style can be tailored to reflect local context, priorities, or staff roles.

Options include face-to-face sessions, live online workshops, and self-paced e-learning. We can adapt the format to suit your workforce and infrastructure.

We stipulate that a camera and microphone are needed. This is because the courses are interactive with breakout rooms. It is unfair to other delegates to try to work with someone who can only communicate in the chat. It is also difficult to teach delegates who we are unable to see or hear.

If we are aware before the course date we assess their individual needs. We send out slides so that they can have more time to read through them. We make allowances in an assessment situation. We use concept checking to ensure that they understand before moving on. We are mindful of using colours on our slides to be easily read.

We can accommodate them on another iteration of the course for no extra cost. We are always happy to discuss a solution for them.

We are happy to accommodate your request if possible. We can deliver courses in the evenings or weekends if you prefer.

We ask for individual learning needs when delegates register. All of our course leaders ask at the beginning of the course about what delegates want from the session. There are also lots of opportunities to ask questions. We are happy to discuss any issues and will try to ensure delegates get what they need.

Impact

Learners will develop skills depending on their key skills or knowledge areas. This supports improved service delivery, patient experience, staff confidence. For learning outcomes specific to individual courses see course information.

We can share evaluation summaries, feedback from other commissioners, and data on outcomes where available.

Content reflects [e.g. NHS Long Term Plan, Core20PLUS5, public health goals and helps meet local workforce development objectives.

Yes — the programme is reviewed regularly for quality assurance. CPD accreditation is also available on request.

We provide completion data, user feedback, and summary reports to support your internal evaluation and reporting.

Pricing & Procurement

Pricing varies depending on group size and delivery format. Costs typically cover facilitation, materials, admin, and evaluation.

We can work with you via direct commissioning, framework agreements, or tender processes. Just contact our team to get started.

Non Clinical